FREQUENTLY ASKED QUESTIONS

 

WHEN WILL I GET MY ORDER?

It takes 3–4 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:

●  USA: 3–4 business days

●  Europe: 6–8 business days

●  Australia: 2–14 business days

●  Japan: 4–8 business days

●  International: 10–20 business days


Our fulfillment times may be longer than usual and may continue to increase until things get back to normal. We're seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges.

MY ORDER SHOULD BE HERE BY NOW, BUT I STILL DON'T HAVE IT. WHAT SHOULD I DO?

Before getting in touch with us, please help us out by doing the following:

●  Check your shipping confirmation email for any mistakes in the delivery address

●  Ask your local post office if they have your package

●  Stop by your neighbors in case the courier left the package with them

If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at merkixclothing@gmail.com with your order number.

If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

HOW ARE YOUR PRODUCTS MADE?

We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!

WHAT'S YOUR RETURN POLICY?

We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting merkixclothing@gmail.com.

DO YOU OFFER REFUNDS?

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at merkixclothing@gmail.com with photos of wrong/damaged items and we’ll sort that out for you.